Gentle approach, bold results.

Hi - I'm Pauline.

I'm part French country, part West Coast Canadian, which explains my passion for nature and my irrational obsession with fog.

Over the past 10 years working in tech, I’ve:

1. Transformed an influencer’s agency from happy chaos to a structured 140+ global remote team, hitting sales targets 12 months in a row.
2. Accelerated a digital agency’s team efficiency by 50% through agile transformation, driving operational excellence and securing a strategic contract with Amazon.
3. Launched a Canadian mining giant’s first SaaS product from zero to one.

I work with startup founders and business owners who are building a new digital product.

About

How I can help you

I partner with organizations who are struggling to figure out how to get the results they want:

  • They don't hit their customer KPIs, like retention, satisfaction, and loyalty.

  • Employees feel anxious, facing stakeholders and worry about underperforming in their reviews because they’re not delivering on the plan.

  • Leadership grows frustrated, and dreads the next investor meeting.

I work with teams to bridge the gap between customer needs and business goals. Here are a few ways I do that:

  • Help validate ideas to ensure they’re worth pursuing before investing heavily.

  • Turning customer feedback into actionable improvements , fast.

  • Building roadmaps and processes that make adaptability second nature.

After working with me, here’s what happens:

  • Teams consistently hit their customer KPIs

  • Employees excel in performance reviews, earning the praise and promotions they deserve.

  • Leadership looks forward to reporting on results at their next board meeting.

You can build great products or bring transformative technology into your organization while nurturing a creative, safe, and sustainable culture for your team.

If you're looking for someone who can guide you through the fog, book a time with me today.

Contact us.

pauline@saggialuce.com